The Right Partner Makes all the Difference
Vertex knows utilities, and that is our focus. Rely on our meter-to-cash services to achieve superior customer experience. Our industry experience, skilled global resources, and proven processes and technology make us the ideal choice as your trusted partner.
Let us be your face to your customers. We run state-of-the-art customer care centers for utilities, and we also implement and run systems that allow your customers a streamlined interaction via multiple communication channels.
We provide tailored customer information system (CIS) platforms which efficiently and cost-effectively support gas, electric, water, and wastewater services at utilities across North America.
As an SAP utilities partner, we uniquely focus on implementing both SAP CR&B and SAP HANA-based solutions that integrate real-time analytics, mobility capabilities, and deep multi-channel access.
Our team has proven skills to implement and run Oracle’s CC&B and other utility applications, and to seamlessly integrate them within your utility’s technology ecosystem.
Leveraging deep analytic capabilities specifically honed to utilities use cases, we’ll help you achieve impressive results in improved customer experience, optimized debt collection and maximized customer conversion rates.
Let us manage your full set of customer-facing systems and processes, from processing your meter data, running your bills, operating your contact centers, and running your multi-channel, analytics, and customer information systems.
Vertex Clients
