About Us

Delivering exceptional customer experience

Our 11,000 global professionals specialize in unlocking value by providing excellent service to your customers, while delivering desired business outcomes for your company. By building “same side of the table” relationships, we provide powerful insights and deliver solutions that improve customer experience, reduce cost-to-serve and increase profitability.

Vertex is
Global

Our people operate in 80+ locations across three continents with a focus on delivering superior customer experience for our clients.

 
 
CIS Ecosystem™
Customer management needs are rapidly changing. We are addressing those needs through our CIS Ecosystem™ solutions, enabling utilities to leverage sophisticated customer care capabilities without a full-scale CIS replacement.
Serving Your Market
Whatever your market, we understand how delivering exceptional customer experience is vital to your business success. Find out how we leverage our extensive industry experience and know-how to our clients
Vertex in the News
Read the latest news from Vertex. From the UK to India, from North America to Australia catch up on the latest from Vertex across the globe
Work for Vertex
When you work for Vertex, you’ll soon see that your career choices are broader, your future is brighter – and your opportunities are greater than ever before. See what positions Vertex has available worldwide...
 
 
Latest Blog Posts
 
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