At Vertex, we pride ourselves on a culture of innovation and providing deep operational expertise to our clients. In recognition of our leadership and accomplishments, we have received numerous awards and accolades:
Number one Global Utilities BPO provider
Vertex has been ranked as the number one Utilities BPO provider globally by the respected The Black Book of Outsourcing (a division of Datamonitor).
The Black Book of Outsourcing industry survey investigated over 140 contracts held by 1,200 utility companies and agencies globally, and ranked 81 vendors against a range of key performance indicators (KPIs). Along with the overall number one ranking, Vertex also ranked first in 11 of the 18 KPIs. Vertex also achieved "top vendor" honors in three of the four "operational excellence" categories, including contact center BPO, billing and payment transaction BPO and field service operations BPO.
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The World’s Best Contact Centre Trainer
Vertex Core Trainer Donna Walker named as the ‘Best Contact Centre Trainer’ at the Global Contact Centre World Awards.
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Outstanding Contribution to the Borough of Knowsley
Vertex has been presented with the Outstanding Contribution to the UK Borough of Knowsley at the borough’s annual business awards. The award is recognition of our global reach but local investment.
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‘Technology innovator’ award by NICE Systems
NICE Systems, provider of contact center automation software, presented Vertex with the Technology Innovator award due to the value that we have created through technical innovation.
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Still No.1!
Vertex maintains the lead position in the UK contact center league for the second year running.
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The North-West’s Contact Centre Manager of the Year
Vertex’s own Sue Sixsmith won the North West Call and Contact Centre Award for Contact Centre Manager of the Year.
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One of the Best Privately Owned Companies
According to the International Association of Outsourcing Professionals (IAOP) who has named Vertex as one of the ‘Best Ten Privately Owned Companies by Revenue’.
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Health Check Earns Nine National Awards
Vertex commitment to health and safety performance demonstrated by securing gold, silver and bronze awards from the Royal Society for the Prevention of Accidents.
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