History
2010
- Vertex extends global Customer Management Outsourcing reach by acquiring Australian provider, PCI
2009
- Vertex wins 5 year contract with Oncor to provide customer management outsourcing services through two contact centers in the State of Texas.
- Vertex ranked as the number one Utilities BPO provider globally by the respected "The Black Book of Outsourcing" (a Datamonitor Group Company).
- Vertex secures new contract with Home Delivery Network Limited.
- Vertex signs 5 year Pacific Northern Gas extension.
- Vertex wins contract with bmibaby to handle inbound sales calls, internet queries and changes to existing bookings.
- Vertex unveils new brand identity.
2008
- Vertex announces agreement with Alliance Data Systems Corporation to acquire the company’s Utility Services business. Alliance Data’s Utility Services provides billing systems, professional services and process outsourcing to utilities in the U.S. and Canada.
- Vertex signs seven year, £40 million ($75.5 million) contract with Merrillville, Ind., based energy provider NiSource Inc. (NYSE: NI) to provide Customer Contact Center services in the United States.
- 10-year, large-scale contract secured with SouthStar Energy Services LLC in Atlanta, Georgia.
2007
- Vertex named as the biggest mid-market private company in Britain, according to The Sunday Times HSBC Top Track 250 league table.
- Sir Peter Gershon CBE, former CEO of the Office of Government Commerce appointed non-executive Chairman of Vertex investor board.
- Acquisition of Indianapolis-based IEI Financial Services LLC announced.
- Vertex acquired from United Utilities PLC by a private equity consortium.
- Vertex ranked No.1 energy & utility outsourcing provider in the Black Book of Outsourcing’s "Top 50 Best Managed Global Outsourcing Vendors" report.
2006
- Acquisition of 1st Software Group Limited, who develop, market and support back office software for independent financial advisors.
- Vertex ranked 22nd by the International Association of Outsourcing Professionals (IAOP) in the first ever ranking of the world’s top outsourcing providers - The Global Outsourcing 100.
2005
- Acquisition of Marlborough Stirling announced, the market leading provider of software and services to the financial services sector.
- Vertex and Westminster Council strategic partnership awarded 'Best Outsource Relationship' at European Call Centre Awards 2005.
2004
- Vertex & Westminster City Council awarded 'Best Business Process Outsourcing Deal' at the first National Outsourcing Association (NOA) awards.
- 15-year, £427m strategic partnership deal announced with Thurrock Council.
2003
- Vertex signs large contract to provide a range of customer management services on behalf of telecommunications giant Orange.