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I know from my experience that motivation is the key to effective change. My job is to use my skills to focus and enhance positive motivation for that change through empowering individuals...
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Great clients are clients who genuinely work in partnership and seek our advice – and continue to buy from us. Above all great clients are clients who recommend us to other people...
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Through day-to-day support on every aspect of their duties and by skills coaching, I ultimately help the team provide our customers with the best possible service...
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I have the pleasure of leading our team of Subject Matter Experts within the Financial Services Business Development team to meet the demands of some exciting growth opportunities.
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As Business Development Director for Financial Services, I focus on building long-term, mutually beneficial “same side of the table” relationships with clients, sharing risk and reward...
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Stuart has over 30 years experience in the Life industry focused on the new business Protection market. Having worked for several providers, where he held various senior positions including that of Underwriting Manager, Stuart joined Vertex in 2000 as a L
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People and achieving results are my passion. My Customers Advisors play a critical part in delivering operational excellence on behalf of my client, and that is something I remind myself of every day...
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As the Head of OutPerform Service Centre and HomeWorking, with over 30 years of experience as an award winning, transformational call center executive. I find HomeWorking is one of the most exciting trends in the industry.
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I’m really pleased to be part of a HR team which is motivated by the challenge of adding value within the organization and supporting Vertex’s strategic and operational objectives...
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One of the most difficult skills for managers is to understand people and what makes them tick. I like to think that the Management Development team offers both traditional and innovative ways of helping managers to develop these skills...
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My expertise is in operational delivery in both contact centers and shared service environments, along with the multi-client services Vertex provides...
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By placing the customer at the heart of these initiatives, I have been able to help clients realize dramatic cost savings while helping them acquire, service and retain customers more effectively...
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Calling on my global consulting experience throughout the supply chain, I develop and deliver customer experience innovation across Vertex’s Private Sector operations...
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With a background in e-commerce and financial services, I am engaged on the design and development of propositions that will change the delivery of multi-channel customer management services to citizens...
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I help to create bespoke solutions that drive growth, maximize efficiency and create a customer experience that can reflect your brand values and core principles.
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My teams believe in the power of change, facilitating creative thinking with stakeholders, applying experience and analyzing data to generate insights, and applying innovative thinking...
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My team is at the forefront of customer care in the utility space, delivering significant business benefits to our clients...
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I have been working in the utilities industry for many years to help bring about transformational change in how they interact with their customers, and how their customers use energy and resources...
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