As the Head of OutPerform Service Centre and HomeWorking, with over 30 years of experience as an award winning, transformational call center executive , leading large multi brand, multi channel customer contact centers, and Home Agent networks, I find HomeWorking is one of the most exciting trends in the industry.
HomeWorking taps into a different breed of workforce who are self motivated, independent, highly educated and professional.
It allows companies to contribute to environmental responsibility by reducing energy and petrol usage, and cutting down on carbon emissions.
It contributes to employee satisfaction by allowing them life balance and flexibility and saving them the expenses associated with commuting to an office.
HomeWorking can revitalize communities with new job opportunities and employ those who are homebound, while reducing operating costs and improving employee retention.
HomeWorking is rapidly expanding in the US and the UK. Vertex has a strong expertise in HomeWorking and the innovative processes associated with this growing trend.
If you would like to find out more then please send me an email.
Also please read an article that I recently wrote around the 'Contact Center in the Cloud', which looked at how the value of work-at-home agents is both environmental and operational. View the article at Destination CRM.