My expertise is in operational delivery in both contact centers and shared service environments, along with the multi-client services Vertex provides.
I have led and developed teams through transition and significant change into high performing operations, creating an excellent experience for our clients, their customers and individuals on the front line.
I am currently using the experience and knowledge I have gained working in partnership with a leading retail telecommunications provider to provide a contact centre that supports their culture and brand in preparation for the launch of their new broadband product. I am working with my team to build a customer experience that is first class, setting the client apart from the competition across the entire customer life cycle.