I have worked with many organizations, including leading telco companies, that have had the challenge of delivering excellent customer service and effectively managing complex event-driven operations.
My experience includes business unit and product build and launch, post-merger integrations, end-to-end customer service performance improvement, billing strategy, BSS redesign and revenue assurance function creation.
By placing the customer at the heart of these initiatives I have been able to help clients realize dramatic cost savings whilst helping them acquire, service and retain customers more effectively.