I have spent my entire career building, running or helping utilities solve their everyday problems in serving their customers. Designing and building the infrastructure; operating it to provide uninterrupted delivery; fixing it when it fails.
My role is to integrate all the parts of the people, process and technology triangle to provide cost effective solutions with the highest service and business benefit to our clients. My team thrives on solving complex business problems for utilities.
The information and technology available to consumers is about to explode with the broad implementation of smart meter systems. The channels with which consumers expect to be able to intelligently interact with their utility are growing, including text, chat, Internet and live agent. My team is at the forefront of customer care in the utility space, delivering significant business benefits to our clients.
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