I have been working in the utilities industry for many years to help bring about transformational change in how they interact with their customers, and how their customers use energy and resources.
Utilities are making massive investments in infrastructure and operations to support the coming smart grid revolution. My focus is to help educate and guide utilities to pay careful attention to how they will need to interact with their customers in this vastly different world. Getting utility consumers to embrace and participate in energy efficiency and demand management programs, and for this to translate into better customer service and shareholder returns, is what I am passionate about.
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