A white paper on the future of business process outsourcing in the utilities sector
Organisations everywhere - including utilities - are on a journey. All journeys should focus on change and improvement, as well as an acceptance that whatever is done today must be done better tomorrow.
This white paper focuses on current trends in the development of utilities and to what extent business process outsourcing, underpinned and enabled by IT, will impact on future change.
Vertex’s views are based on its long-established experience of working with UK based utilities. The UK model of independently regulated, liberalised markets is one that governments and industries across the rest of Europe and around the world have studied closely and now use as a blueprint for their own transformation programmes.