Vertex, a leading global provider of Business Process Outsourcing (BPO), Customer Management and IT solutions, has been ranked as the number one Utilities BPO provider globally by the respected The Black Book of Outsourcing (a division of Datamonitor).
The Black Book of Outsourcing industry survey investigated over 140 contracts held by 1,200 utility companies and agencies globally, and ranked 81 vendors against a range of key performance indicators (KPIs). Along with the overall number one ranking, Vertex also ranked first in 11 of the 18 KPIs. Vertex also achieved “top vendor” honors in three of the four “operational excellence” categories, including contact center BPO, billing and payment transaction BPO and field service operations BPO.