Hertfordshire County Council works with local organisations and central government to deliver a range of services to over one million people, who live, work and travel in Hertfordshire.
Vertex was chosen ahead of three other suppliers to provide key frontline services to the citizens of Hertfordshire. A key factor in the council’s decision was the provision of a high quality offering at significantly lower cost - a perfect fit with the objectives of their decision to outsource.
Solution
Vertex successfully transitioned the frontline services and has subsequently realised the expected benefits for Hertfordshire County Council.
Investments in the service have contributed to an enhanced performance of the council and an improved experience for the citizens of Hertfordshire. Successful delivery of desired cost savings has enabled these investments to take place.
Innovation & Results
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3000 more calls now taken in peak period
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Average Handling Time reduced by two minutes
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15-20% more calls answered within the various time specific Service Level Agreements
Download the Hertfordshire Council case study