Mortgage Services – Delivering Competitive Advantage And Winning Performance
Vertex provides to both new entrants and existing providers to the Mortgage market a range of solutions encompassing technical, operational and people infrastructure.
Origination and Servicing
Vertex Mortgage Services provides business process and customer management outsourcing services specifically for the mortgage sector, delivering the core capabilities for an operational infrastructure:
- Point Of Sale Origination – including web applications for all channels
- Front-end Application Processing
- Back-end Customer Servicing
- Debt Management
- Special Servicing
- Standby Servicing
- Data Analytics
With an established pedigree since 2001 in providing these services either with Vertex’s own financial services centers of excellence or at dedicated client sites, Vertex operates highly efficient, tailored and flexible models for secured and unsecured loans in all markets.
Clients can also be assured that Vertex will embody their brand, ethos and customer experience as required in a service customized for individual client needs.
Authorized by the FSA, with the principles of Treating Customers Fairly embedded throughout the operations, clients can be confident that they are working with a supplier who embraces the needs for this regulated sector.
Vertex views our relationship with clients as partnerships, with a record of clients consistently renewing their contracts irrespective of market and economic conditions. We take an open approach to client audits and reviews, resulting in solid ratings from these respected agencies:
- Fitch: RPS3+ Prime and Sub Prime
- Standard & Poor’s: ‘Average’ for Residential Primary and Special Servicing, Prime and Sub Prime
With utilization of the comprehensive infrastructure available within Vertex including Operational Resource Planning and Analysis, Statistical Analysis, Printing and Fulfilment and other business services, Vertex provides turn key outsourced capabilities for those operating as product providers in the mortgage sector.
Software solutions
- Mortgage point of sale and application processing - Website design and construction – Catering to “Direct to Consumer” and “Intermediary” channels, Omiga is a functionally rich, highly configurable and automated .NET solution, enabling lenders to process applications from initial inquiry through release of funds. Utilized by major lenders operating in both the prime and sub-prime markets, Omiga can be installed in branch, call center and centralized operations.
- Post-Completion - Optimus is a servicing solution that manages residential, commercial, unsecured and second charge lending, from completion to redemption. Highly configurable, Optimus has capability to manage multipool and portfolios, and delivers comprehensive reporting requirements for securitisations and investors.
Consultancy
- Process Consultancy - We will review and assess current and proposed investments in systems, people and procedures.
- Expertise and Thought Leadership - We provide consultancy advice focusing on strategy, techniques and processes for all mortgage-related activities, ranging from origination through administration, debt management and recoveries.
- Data Analytics - We can provide analysis for lenders, covering both operational and asset aspects of their business. Highly experienced and skilled practitioners with proven analytical capabilities in a variety of financial services environments provide insight and full understanding of underlying messages and trends within data - a prime requirement of any effective operation.