Public Sector Outsourcing - Public Sector Consultants UK - Vertex

Public & Citizen Services

Making it easier for citizens to interact with government

We help government agencies and other public service organizations deliver improved outcomes for the people they serve.

Public service organizations must provide effective, accessible services to address both the needs of their citizens and government legislation. This comes at a time of increasing expectations from citizens, reduced spending and the need to become more efficient.

Greater efficiencies and increased satisfaction for your citizens

Vertex can be your proven and trusted partner that helps you achieve greater efficiencies while improving the quality of customer interactions through customer management outsourcing.  We have the tools and the culture to respond to public service needs through:

  • Multi-channel service delivery
  • A suite of shared services
  • Advanced analytics and insight
  • Employing lean process techniques for maximum client advantage
  • Delivering improved performance management.


Delivering for local government

Contact us to learn how we have helped Thurrock Council in the UK deliver these results:

  • 90% of customer inquiries resolved first time
  • Average time to process benefits claims reduced from 98 to 28 days
  • £2.5 million in procurement savings.

 

Download the Thurrock Council case study for additional details.

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Thurrock Council: Transforming local services

The aim was to leverage Vertex’s skills, capacity and capabilities to put Thurrock residents at the heart...

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