Making it easier for citizens to interact with government
We help government agencies and other public service organizations deliver improved outcomes for the people they serve.
Public service organizations must provide effective, accessible services to address both the needs of their citizens and government legislation. This comes at a time of increasing expectations from citizens, reduced spending and the need to become more efficient.
Greater efficiencies and increased satisfaction for your citizens
Vertex can be your proven and trusted partner that helps you achieve greater efficiencies while improving the quality of customer interactions through customer management outsourcing. We have the tools and the culture to respond to public service needs through:
- Multi-channel service delivery
- A suite of shared services
- Advanced analytics and insight
- Employing lean process techniques for maximum client advantage
- Delivering improved performance management.
Delivering for local government
Contact us to learn how we have helped Thurrock Council in the UK deliver these results:
- 90% of customer inquiries resolved first time
- Average time to process benefits claims reduced from 98 to 28 days
- £2.5 million in procurement savings.
Download the Thurrock Council case study for additional details.
Vertex's Andrew Warren recently had a piece published in the Guardian Public that examined how with efficiency a top priority, the way local authorities deliver public services is under close scrutiny, so why have they still not taken a leaf out of the commercial organisations' book? Read more on the Guardian Public website.