Ranked in the global top 10 for the travel industry
Companies in the travel and leisure industry must manage fragmentation of customer demand, overhead cost pressures, high-maintenance contact centers, and increasing online bookings. At Vertex, our travel industry lifecycle management solutions can help you handle these unique challenges.
We are skilled at reducing contact center costs through process improvement and development of performance-enhancing technology, balancing the need for a superior customer experience with the need to achieve cost savings. Our flexible change programs are tailored to the travel market and give you the opportunity to outsource the amount of customer management activity that matches your requirements, from total outsourcing to co-sourcing to joint venture activities.
Vertex’s technology supports high-speed multi-channel service delivery and allows deployment of automation and self-service solutions. Our data analysis skills enable us to segment customers according to their value, directing customers to the most appropriate channel based on the balance between revenue enhancement and operating cost.
Contact us to see why the respected "The Black Book of Outsourcing" ranked Vertex as one of the top 10 global BPO providers for the travel industry.
To learn how Vertex helped bmibaby, a low cost UK airline, gain competitive advantage, download the bmibaby case study.