Helping you meet energy challenges with winning solutions
The energy sector is facing its biggest test in several generations. Emerging issues are impacting energy companies as they plan for the future. Start with the current outdated state of grid infrastructure; consider the growing importance of carbon emissions in both corporate and national policies; and add the fragile balance between supply and demand, as growth threatens to outstrip supply. Many energy companies that have a well-established operating model, and the historic ability to meet demand, are being forced to question their assumptions.
Full meter-to-cash services
Vertex’s extensive utilities experience enables us to proactively develop customer management solutions to support both immediate and long-term needs. Working in partnership, we can help you:
- Manage the day-to-day interactions with your customers
- Reduce customer churn
- Manage customer debt
- Support customer programs designed to promote energy efficiency and demand management.
Whether you prefer to keep part of your customer management operations domestically or offshore, we have the capability and expertise to deliver the blend and engagement model that your business requires.
Going beyond the day-to-day with Smart Meter solutions
Smart meters put new demands on Customer Information System (CIS) platforms and customer management operations. Innovative rates, distributed generation, demand response and new customer programs all require creative change. Vertex is currently helping utilities develop and manage customer programs to fully exploit smart meter deployments and provide support to customers migrating to time-based rates.
Vertex offers “smart solutions” in support of the changing utility market:
- Customer management services to drive adoption of programs
- Services designed to meet the unique customer care needs created by smart meter installations
- Energy efficiency and demand response programs to empower customers to manage their energy use and consumption
- Cost-effective customer care and billing solutions to support smart meters.
Contact us to see how we have helped energy utilities around the world, like Hydro One in North America and Scottish Power in the UK, deliver superior customer experience. Download these case studies to learn more: Hydro One, Scottish Power.