Driving greater operational efficiencies
Helping the water industry deliver superior customer service
Increasingly, water utilities will be required to drive even greater operational efficiencies in order to increase cash availability from within, ensuring that investment programs and commitments are funded and delivered. However, customers are less willing to accept price increases, resulting in higher levels of debt for utilities to meet these commitments. At the same time, customers are becoming more demanding in how they are serviced.
Water utilities are not immune to the need for conservation. Vertex can help address the unique conservation challenges they face, including customer care and program support, MDMS solutions to organize data for forecasting, code enforcement, business and customer insight and other services.
Full meter-to-cash services
Through a broad engagement spectrum, ranging from consultancy to IT solutions to outsourcing - our comprehensive suite of services has been specifically developed for the water market, ensuring our clients can achieve the following:
- Reduced cost to serve customers
- Increased revenue collection
- Optimized customer management processes
- Improved customer experience.
Whether you prefer to keep part of your operations domestically or offshore, we have the capability and expertise to deliver the blend and engagement model that fits your business requirements.
Download the Truckee Meadows case study to learn how Vertex helped improve CSR workflow and provide superior customer service in the US.