Fully exploit smart meter deployments
Vertex’s core “meter-to-cash” capabilities have evolved in response to the new world of AMI, Energy Efficiency and Demand Response. Smart meters put new demands on CIS platforms and traditional business processes. Innovative rates, distributed generation, demand response and new customer programs demand creative change. Vertex is helping utilities develop and manage energy efficiency and demand response programs to fully exploit smart meter deployments and provide support to customers migrating to time-based rates. Vertex offers customer management services to drive adoption of programs, and can help you meet the unique customer care needs driven by smart meter installations.
Protection of Customer Service Assets
Our processes, assets and services extend the life of CIS and other customer service assets, and allow you to:
- Insulate existing infrastructure, processes and operations from change
- Minimize changes to existing CIS systems
- Avoid impact to downstream processes such as customer service, financials and collections.
Smart Meter Pilot Solutions
Our billing, data management and customer care solutions mitigate risk, cost and time-to-market, and enable you to:
- Take advantage of cost-effective smart meter billing solutions
- Leverage specialized staff, processes and relevant metrics to fulfill operational and customer care needs unique to smart meter pilots
- Utilize tools and experience able to drive customer behavior change and achieve consumption and peak load reduction goals.
Customer Care
We help utilities with transformational change and the redesign of customer care processes to support smart meter deployments, demand response and energy efficiency programs:
- Smart Centers - Specialized centers to provide customer support surrounding smart meter deployments
- Energy Efficiency and Demand Response Centers - Dedicated centers with the skill sets, processes, and metrics needed to reach, educate, enroll, and provide the customer support services needed
- Multi-Channel Communications - Leveraging smart meters and related programs, a variety of customer interaction options offer meaningful information about energy usage and how it can be managed.