Full meter-to-cash lifecycle support
Vertex offers a full range of BPO solutions, up to and including full meter-to-cash BPO support. Our expertise enables you to free up valuable resources - most notably your people – to focus on challenges that impact your business while we handle the rest.
We focus on delivering timely, accurate and cost-effective service combined with an exceptional customer experience at every stage of the meter-to-cash lifecycle. From market entry and customer segmentation, to Customer Information System (CIS) application hosting and customer care operations, Vertex can provide BPO solutions for both large and small utilities and retail energy companies. Our portfolio enables our clients to more effectively manage operational costs, improve efficiencies, develop front-line employees, and achieve superior customer experience.
Because of our rich heritage in CIS, we can also offer our clients a turnkey BPO solution that combines our full meter-to-cash BPO capabilities with our proprietary CIS platforms.
In addition, Vertex provides a range of specialized services designed to help improve customer satisfaction and operational performance:
Home Solutions(SM)
Your customers depend on you to provide the energy services they need. Now you can serve them better by helping protect critical home assets like furnaces, air conditioners and home appliances. Vertex has partnered with Nicor National to provide Home Solutions(SM). These services include utility line warranty plans, heating, air conditioning, and home appliance repair and maintenance plans, providing your customers with added peace of mind.
ProcessNotification
Utilities can simultaneously lower costs and improve customer satisfaction via a more proactive communications approach. A hosted notification solution, ProcessNotification™ allows extended reach and penetration of the customer base. Additionally, ProcessNotification reduces the volume of inbound calls, helping to trim average hold times and call abandonment rates.
Rewards Programs
Is your objective to drive customer behaviors, such as paying bills on time or to improve service delivery by using more cost-effective service channels? Vertex can help you design a program that can drive desirable customer behaviors and improve customer satisfaction.
Dispatch Services
Vertex is unique in its ability to provide outsourced field dispatch services to utilities in North America. Clients depend on us to schedule/reschedule field orders, allocate workload, report emergency handling to Public Utilities Commissions, and conduct quality control for call center services.