Vertex offers a best in class Special Servicing capability specifically tailored for the mortgage securities industry that utilizes our experience and knowledge of analytics, customer segmentation and tailored treatment strategies. We deliver the highest levels of rehabilitation and reductions in collection costs through our application of technology and skilled resources. Our clients’ success is our success, and we advocate the use of “risk and reward” models to align our objectives and drive the correct behaviors and outcomes for all parties.
Our enhanced debt management services utilize tailored solutions through a dedicated entity, Vertex Special Servicing (VSS).
Vertex can provide these services within our own infrastructure, or alternatively embed these as an additional feature or module within your existing operational infrastructure.
VSS delivers in addition to the Arrears Management solutions a comprehensive risk and profile-based collections approach, with extensive and direct control by Vertex throughout the process. These services provide a wider remit and range of activities from pre-default activities through shortfall recovery following sale of the mortgage security.
VSS activities include:
- Predictive and operational data analytics to segment customers based on risk, profile, history, status and value in order to define (and monitor) the most effective treatment strategies
- Tailored strategies dependent on a client’s own strategic goals and aims, with specific reference to risk, nature of lending and originator (channel or other influencer)
- Pre-delinquency Management encompassing identification of borrowers in financial stress, counseling, treatment and monitoring of successful outcomes
- Capability to handle borrowers with single or multi product defaults through adoption of cross, collective or individual customer treatments
- Opportunity to Champion Challenge processes, strategies and operational models and assess through a range of measures, e.g. rehabilitation rates, roll-rates, loss reduction, borrower retention
- Partnerships with recognized third party professionals - best in class industry experts – directly contracted to and managed by VSS, with mutually agreed and client visible SLAs
Vertex has selected FICO’s Debt Manager Solution as a workflow solution within the technology infrastructure of the Special Servicing capability. Debt Manager is an industry acknowledged solution and is renown as a robust, integrated collections and recovery system enabling an organization to implant operational efficiency across all phases of the distressed debt life cycle.