Optimize customer care and billing
Vertex’s proprietary Customer Information System (CIS) platforms support gas, electric, water, and wastewater utilities, and retail energy companies.
eCIS+
Derived from Vertex’s high successful E-CIS platform, eCIS+ is our latest generation CIS. eCIS+ currently supports over 7 million end use customers in North America and is well suited for municipal and mid-sized investor-owned utilities (IOUs). The unique, browser-based interface design is grounded in real-life usability studies of utility customer service representatives (CSRs), and thousands of hours of analysis around call types, user behaviors and Web best practices. The result is a highly interactive desktop application that is designed to achieve optimum business performance and empower your CSRs.
Rich new features are client-driven and business smart. eCIS+ shifts the burden from the user to the system with streamlined, guided processes for the highest volume call types, along with robust safeguards for accurate data input on every call. Reduced training time, faster call handling on the floor, increased customer and user satisfaction, and higher accuracy of customer records all add up to operational savings and lower costs.
Enlogix CIS
Enlogix currently supports over 3 million end use customers and is functionally rich for the Canadian market as well as large, complex utilities throughout North America. This cost-effective customer care and billing solution is optimized to support multi-service municipal utility billing for electricity, natural gas, and water.
Enlogix CIS comes with 140+ standard reports and an ‘English’ data dictionary that makes report writing - using tools like Oracle Discoverer - easy for the average end-user. There are no technical limits to the amount of history that can be retained by the system. Powerful analytical processing tools provide our clients’ end users with the ability to perform user-defined queries and reports, and the environment allows for immediate access to historical and current data.
Alto
Alto is a next-generation CIS specifically for the utility sector in the United Kingdom, delivering customer-centric billing and cash management capabilities. The system is flexible and designed to achieve key business drivers of cost reduction, increased cash collection and improved customer relations.