Delivering clear value to your customers
To thrive in an increasingly competitive market, IT departments and service providers must be aligned with the needs of your customers, delivering value that translates into improved performance.
With our world-class strategic supplier network, Vertex offers an integrated, value-based IT service aligned to your strategic objectives that secures continuous and measurable business improvement.
Our Service Management includes:
- Service Level Management - proactive service monitoring providing visibility of daily and monthly service performance
- Service Desk - provision of a service desk operation for the rapid-response management of incidents and problems affecting IT service provision
- Operational Change and Release Management - assessing and minimizing impacts and risks of changes to services
- Configuration Management - management of a configuration database for all configuration items, which maintains the relationship between all components that make up IT services
- Software Asset Management - hardware and software license management
- Incident, Problem and Change Management - trend analysis, problem management and root cause analysis
- Capacity Management - monitoring service delivery capacity to ensure all services and networks are operating to optimum performance
- Service Supplier Management - effectively managing strategic suppliers in the provision of IT services to end clients
- Service Transition - effective acceptance of operational services into the production environment.