Awards
At Vertex, we pride ourselves on a culture of innovation and providing deep operational expertise to our clients. In recognition of our leadership and accomplishments, we have received numerous awards and accolades:
Vertex ranked #1 in Marketing Magazine Contact League Table
For the sixth year running, Vertex has been named the UK's number one contact center provider
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Double Success in the North West Contact Centre Awards
Vertex won two awards at the 2010 North West Call Centre Awards. Our work with National Trust won the 'Outsource Partnership of the Year' award while Shelley Lawton walked away with 'Contact Centre Manager of the Year'.
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Best Agent in Wales
Cheryl Bennett was crowned 'Agent of the Year' at the 2010 Welsh Contact Centre Awards.
Global Top 50 BPO Vendors
In 2010 Vertex achieved a Global Top 50 ranking in the Black Book of Outsourcing's 2010 Survey. Ranked #27 overall, Vertex also achieved a Top 50 ranking in each of the nine criteria used to measure BPO vendor performance. The goal of the survey is to determine which BPO vendors provide the best level of service and performance for companies spanning many industries and the public sector.
The Black Book of Outsourcing conducted more than 6,500 surveys representing over 30,000 service experiences to determine who would make the list. This ranking places Vertex's performance in an elite category among all global BPO providers.
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European Agent of the Year
Vertex's Lee Herbert was crowned Agent of the Year at the European Call Centre Association Awards 2010. vertex was also highly commended in the Outsourcing Partnership of the Year category.
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Number one Global Utilities BPO provider
Vertex has been ranked as the number one Utilities BPO provider globally by the respected The Black Book of Outsourcing (a division of Datamonitor).
The Black Book of Outsourcing industry survey investigated over 140 contracts held by 1,200 utility companies and agencies globally, and ranked 81 vendors against a range of key performance indicators (KPIs). Along with the overall number one ranking, Vertex also ranked first in 11 of the 18 KPIs. Vertex also achieved "top vendor" honors in three of the four "operational excellence" categories, including contact center BPO, billing and payment transaction BPO and field service operations BPO.
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The World’s Best Contact Centre Trainer
Vertex Core Trainer Donna Walker named as the ‘Best Contact Centre Trainer’ at the Global Contact Centre World Awards.
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Outstanding Contribution to the Borough of Knowsley
Vertex has been presented with the Outstanding Contribution to the UK Borough of Knowsley at the borough’s annual business awards. The award is recognition of our global reach but local investment.
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‘Technology innovator’ award by NICE Systems
NICE Systems, provider of contact center automation software, presented Vertex with the Technology Innovator award due to the value that we have created through technical innovation.
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Still No.1!
Vertex maintains the lead position in the UK contact center league for the second year running.
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The North-West’s Contact Centre Manager of the Year
Vertex’s own Sue Sixsmith won the North West Call and Contact Centre Award for Contact Centre Manager of the Year.
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One of the Best Privately Owned Companies
According to the International Association of Outsourcing Professionals (IAOP) who has named Vertex as one of the ‘Best Ten Privately Owned Companies by Revenue’.
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Health Check Earns Nine National Awards
Vertex commitment to health and safety performance demonstrated by securing gold, silver and bronze awards from the Royal Society for the Prevention of Accidents.
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