Executive Management Team
Gavin James - Chief Executive OfficerGavin became CEO in March 2012 with responsibility for leading the business in the next stage of its journey; building revenue by continuing to deliver excellence in CMO. Find out more
Colm Coffey - Chief HR OfficerColm joined Vertex in 2009 as Chief HR Officer from Cable and Wireless Worldwide. He has responsibility for the development and execution of the global people agenda within Vertex. Find out more
Anne Sheffield - Company Secretary & General Legal CounselAnne joined Vertex in August 2008 and brings a wealth of legal and commercial experience, combined with an extensive knowledge of the utilities and outsourcing markets.Find out more
Keshav Gaur - CEO IndiaKeshav joined Vertex in 2009 to lead our expanding Indian business unit. Prior to joining, he was Country Head for Fidelity Business Services India Private Limited where he managed the captive contact center of FIL, UK.Find out more
Dan Sullivan - CEO, North America Dan joined Vertex in 2009 to lead Vertex’s North America Utilities business. Dan brings over 30 years of IT and executive experience from Accenture, IBM, E&Y and Capgemini.Find out more
Robert Coyle - Managing Director, Financial ServicesRobert has over ten years experience in financial Services and his role is focused on transformational outsourcing programmes for our clients.Find out more
Andrew Warren - Managing Director, Public SectorAndrew has been with Vertex since 2003 and has extensive expertise in technology and systems integration across many sectors. He has held a variety of leadership roles in consulting and outsourcing including with Capgemini.Find out more
Susie Buffam - COO North AmericaSusie joined Vertex in 2007. She is responsible for the provision of shared services that support the company's global operations.Find out more
Pete Collins - Director of Customer Management DeliveryPete joined Vertex in 2007. Pete brings to Vertex many years of senior level experience in the contact center industry, and is responsible for the delivery of Vertex’s customer management services across the globe.Find out more
Barry Shurkey – CIO, North AmericaBarry is responsible for leading the Vertex Global Applications team and ensuring that the technical and functional solutions we provide to our clients continue to create business value while retaining application and architectural integrity. Find out more
