21_BPO_and_CMO

Delivering transformational results to utilities across North America

Vertex offers a broad range of BPO and Multi-Channel Customer Management Outsourcing solutions to serve the dynamically changing needs of our clients. We can manage discrete processes or deliver full customer management outsourcing solutions that range from customer acquisition to credit and collections.

When you choose to outsource key elements of your business, you expect major improvements in terms of efficiency, cost-savings and an enhanced customer experience.  That’s precisely what our outsourcing services deliver — freeing up your organization’s precious time and energy to focus on your core activities.

We place ourselves in a position within your organizational structure to drive change. Prioritizing objectively and working to transform service delivery, we focus on your capability, ambition, and brand, serving as a catalyst to put you ahead of the competition.

Put simply, we know how to make a client’s business work better. We prove it by sitting on the same side of the table, sharing the risks and actively seeking reward structures that give us a stake in your success.