Vertex was welcomed today as a new member of The Consumer Forum.
The Consumer Forum consists of leading brands brought together by LOVEFiLM chief executive Simon Calver. Launched in October 2009, the Forum is working in partnership with consumers and businesses alike in order to champion the importance of positive consumer experiences, both to individual businesses and the UK economy as a whole.
Consumer Forum members share their own knowledge of great customer service and seek out innovations to spread to the wider business community, with the aim of improving customer experiences throughout the UK. Vertex’s alliance with the Forum; joining their collaborative and thought leading model is wholeheartedly welcomed by all Forum members, presenting an opportunity to widen the scope of their resource pool and sphere of influence.
Commenting on the news that Vertex has joined the Forum, Philip Michell – Consulting Director, Vertex Data Science Ltd said: “Like all members of the Forum, Vertex is committed to the pursuit of excellence in customer service. I look forward to working with members to share our insights – developed and refined through the delivery of services for clients such as The National Trust, Home Delivery Network and bmibaby and to collaborating with them to advance best practice in the industry.”
Founder member of Consumer Forum and LOVEFiLM CEO, Simon Claver, added: “We are delighted to welcome Vertex into the Consumer Forum fold. Vertex’s unparalleled experience of helping businesses optimize their operations and performance will invaluably bolster our offering and our ability to help businesses develop in a way that benefits consumers at large.
The Forum has always been about sharing insights and communicating these with both business and consumer alike. That businesses are coming together to learn from each other represents a really progressive trend that I’m proud to be a part of. This kind of collaboration and innovation will only become more important given the challenges facing our economy over the coming year and beyond.”
Visit the Consumer Forum Website - http://www.consumerforum.org.uk/