Vertex, a leading international Customer Management Outsourcing business with clients in the private and public sectors, has strengthened its executive team with the appointment of Andrew Chamberlain as Chief Technology Officer (CTO).
Andrew will oversee the delivery of IT services to all clients. He will also lead IT operations, Enterprise Architecture and service management as the company continues to expand its technology capabilities globally.
Commenting on Andrew’s appointment Jeff Chittenden, COO, Vertex said: “Andrew has a proven track record in delivering business results underpinned by leading edge IT thinking. He is a great addition to the Vertex executive team and I am confident that he will play a pivotal role in the further development of our global IT offer.”
Andrew has over 20 years experience at executive board level in American Express and Centrica (British Gas Services). As Head of Technologies, EMEA at American Express, Andrew was responsible for technology supporting international consumer cards and customer services, billing and rewards systems, dispute handling capabilities and interactive banking and servicing.
Commenting on his arrival Andrew said: “This is an exciting time to be joining Vertex – a business that cares passionately about the way organizations deliver excellent service to their customers. I look forward to supporting this emphasis on continuous improvement and helping shape the development and deployment of the company’s IT assets.
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Vertex.