Vertex, it was announced yesterday, has maintained the lead position in the UK contact centre league for the second year. The contact centre league table, unveiled by Marketing Magazine, ranks contact centre providers by their 2008 turnover – a process which saw Vertex claim the top spot.
Philip Michell, consulting director, Vertex said, “Contact centres play a crucial role in the provision of customer services despite being at the more functional, less glamorous end of the marketing spectrum.”
He added, “Vertex acts as the everyday face of our client’s operations - supporting 45 million client customers worldwide and serving 1 in 3 of the UK population. We aim to help our clients interact with their customers in more efficient, adaptive and innovative ways and to increase profitable sales, retain and develop customers and improve the customer experience. After all, each customer contact is an opportunity to enhance the lifetime value of that customer and in the current economic climate that’s more important than ever.”
The full contact centre league table can be viewed here
For more information please visit Vertex.