Vertex, a leading global Customer Management Outsourcing business with clients in the private and public sectors, has been ranked number one provider in the UK according to Marketing - the highly respected trade publication for marketing professionals.
Vertex retains the top spot for the fifth year running having been ranked number one in the inaugural league table in 2005.
Commenting on the ranking, Paul Sweeny, chief executive officer for Vertex said: “This achievement is testament to our relentless focus on delivery excellence to our clients and their customers. These outcomes are more powerful because an intimate understanding of our clients’ requirements and a ‘same side of the table’ philosophy shapes them. Because of this insight we know the challenges and opportunities our clients face and we continue to develop our service offerings, propositions and capabilities across the entire customer life-cycle to meet their needs.”
The announcement complements the recent ranking of Vertex as number one global BPO provider for the utilities industry by the respected Black Book of Outsourcing.
How the league works:
- Information was collated by Marketing by sending a survey to outsourced contact centre providers.
- Respondents have been ranked according to their 2009 turnover. If no figures for 2009 were available, we have accepted 2008 data. These agencies have been placed in the table but not ranked.
- Marketing takes care to publish accurate company data. However, it cannot be held responsible for any errors or omissions in these leagues.
- Further information is available at www.marketingmagazine.co.uk