Vertex ranks in the Global Top 50 of BPO Providers
Vertex, a leading global BPO and Customer Management Outsourcer with clients in the private and public sectors, is proud to announce that it has been ranked in the Global Top 50 of Business Process Outsourcing (BPO) providers for 2010 by The Black Book of Outsourcing, a Datamonitor Group company.
In its report titled, State of the Outsourcing Industry 2010, The Black Book of Outsourcing captured the experiences of BPO vendors’ clients via 6,500 surveys examining over 30,000 service experiences globally.
Paul Sweeny, Chief Executive Officer of Vertex, commented, “This is a great result and is particularly rewarding given that it is based exclusively on the experiences that our clients have with Vertex. This ranking is a tremendous endorsement of the service and performance we provide.”
Not only did Vertex achieve an overall Global Top 50 ranking, but it also ranked in the top 50 for each of the nine performance criteria The Black Book of Outsourcing used in their assessment:
- Requirements awareness
- Shared goals
- Financial benefits
- Risk mitigation
- Partnership approach
- Problem resolution
- Corporate reputation
- Skills and resources
- Future orientation
These nine criteria were selected based on their relevance to customer satisfaction, the capabilities of outsourced service providers, and the impact they play on the development of strong working relationships between client and vendor.
