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Collections and Special Servicing

Vertex provides a broad range of debt management solutions to help clients across many industries recover a greater percentage of outstanding revenues.  Having customers owe large amounts of money can have a potentially detrimental effect on the balance sheet; maintaining business health therefore demands that the money is recovered quickly, efficiently and in line with the appropriate regulatory practices.

We focus on serving the collection needs of our clients doing business across a broad range of industries, as well as the special servicing needs of mortgage securities clients in the UK.

Collections

Our rich heritage results in our ability to implement best practices and provide quality reporting strategies, ironclad credit and collection processes, and innovative training programs.  We will manage your debt portfolio so that you can focus on your core business.  Our receivables management strategy is designed to help you:

  • Reduce delinquencies
  • Minimize costly disconnects
  • Improve profitability and competitive positioning
  • Retain satisfied customers
  • Control bad debt charge-offs
  • Increase cash flow and reduce operating costs.


Special Servicing (UK)

Vertex Special Servicing (VSS) offers best in class debt management services specifically designed for the mortgage securities industry.  We deliver the highest levels of rehabilitation and reductions in collection costs through our experience and knowledge of analytics, customer segmentation capabilities and tailored treatment strategies. 

In addition to Arrears Management solutions, VSS delivers a comprehensive risk and profile-based collections approach.  These services provide a wider remit and range of activities from pre-default activities through shortfall recovery following sale of the mortgage security.

VSS activities include:

  • Predictive and operational data analytics to segment customers based on risk, profile, history, status and value in order to define (and monitor) the most effective treatment strategies
  • Tailored strategies dependent on a client’s own strategic goals and aims, with specific reference to risk, nature of lending and originator (channel or other influencer)
  • Pre-delinquency Management encompassing identification of borrowers in financial stress, counseling, treatment and monitoring of successful outcomes
  • Capability to handle borrowers with single or multi product defaults through adoption of cross, collective or individual customer treatments
  • Opportunity to Champion-Challenge processes, strategies and operational models and assess through a range of measures such as rehabilitation rates, roll-rates, loss reduction, borrower retention.