Web Services

Delivering a customer-centric web channel

Vertex provides transactional web management services that enable our clients to focus their web marketing resources on more key strategic business issues - leaving the rest to us.  Our services focus on:

• Product creation: we provide clients with a complete service to create product data and upload to the web
• Product maintenance: having created each product, Vertex can handle the maintenance of product details to reflect changes in supply or specific customer feedback
• Price management: we can provide clients with the ability to quickly change pricing to reflect market changes or promotional activity
• Customer advocacy management: we utilize various advocacy measurement tools to give a clear view of customer satisfaction with the online experience, which can help identify underlying issues with the retail proposition offered
• Adoption services: Vertex can help clients with the critical early stages of product adoption to reduce customer returns.