Ranked as the number one Utility BPO provider globally
The respected “The Black Book of Outsourcing”, a Datamonitor Group Company, ranked Vertex as the number one provider of Utility BPO services in the world. Vertex provides full meter-to-cash customer management solutions to help utilities achieve their desired business objectives.
In a time when utilities are undergoing rapid transformation – with smart grid, energy efficiency, and demand management all becoming critical business initiatives – Vertex can be your proven and trusted partner that helps you develop and implement innovative customer management solutions.
Whether your needs call for Customer Management Outsourcing or IT services and solutions, we possess an in-depth knowledge and understanding of the challenges and opportunities utilities face today.
Contact us to learn how our 2,500 dedicated utility professionals are helping over 70 utility clients worldwide to significantly improve customer satisfaction, reduce utility commission complaints and violations, and manage Customer Management Systems (CIS) for greater cost and customer service agent efficiency.
Click here to read more about Vertex’s ranking with “The Black Book of Outsourcing".